Frequently Asked Questions

What if I need to change my cleaning appointment?

We try to be as flexible as possible. All we ask is that you give us 48 hours notice, so that we can adjust our schedules. Please, note that while our cleaning...

What happens if I'm not satisfied?

We offer The Eco Cleaning Service Guarantee. Call within 24 hours of your service and we will return at no additional charge to rectify the situation. Every...

If we find a housekeeper that we really like, can we request them again?

You may of course, however the most experienced housekeepers are often quickly booked by regular clients. We suggest that you schedule your regular service base...

What if something is damaged when my home is cleaned?

In the unlikely event that something is damaged or broken while we are cleaning your home or office, we will make every effort to have the item repaired or repl...

Do I have to be home when my cleaning operative comes?

It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key...

How will I know I can trust your staff in my house?

All our cleaning operatives are fully trained, checked and vetted and they only join our team once references have been received and verified. They undergo a st...

Do you Bring the Cleaning Supplies and Equipment?

All our regular (weekly or fortnightly domestic clients) are expected to provide cleaning materials and equipment. Alternatively, we can provide you with a clea...

Who will be cleaning my home/office?

We make every effort to send the same team of professional cleaners if you have a regular service, however, due to illness, vacations or other reason; we may ha...

How often will you clean my home/office?

We offer one-time, weekly, bi-weekly or monthly services. Just let us know what your needs are, and we can customise and prioritise your cleaning. Our Regular C...

Offers

Special Autumn offer to our One Off Clients

Special Autumn offer to our One Off Clients

Our team always strives to offer the best service and value for money, and the special offer to follow is all about helping you save on the price, whilst gettin...

Special Autumn Offer for our Regular Clients

Special Autumn Offer for our Regular Clients

A special treat to our Regular Clients this season: Refer 2 friends for our regular services this season & get a FREE Housekeeping Session on your next clean...